Contact with an expert

    Frequently asked questions

     

    1. 💬 How can I contact you?

    You can reach us through the contact form on this page. We usually respond within 24 hours. You can also email us at: shopwithdukanza@gmail. com

    2. 📦 When will I receive my order?

    Delivery time depends on your location. We usually deliver within 3 to 7 working days. If there’s a delay, we’ll inform you via email or SMS.

    3. 🔄 Can I return my order?

    Yes! If you received a wrong or damaged product, you can request a return within 7 days of receiving your order. Please visit our "Return & Refund Policy" page for full details.

    4. 💰 How do refunds work?

    Once your return is approved, we will process your refund. It usually takes 3 to 5 business days for the amount to be credited back to your account.

    5. 📱 Do you offer WhatsApp support?

    Yes! You can contact us via WhatsApp at 0300-7112931

    6. 🧾 Will I get a confirmation after placing an order?

    Yes, once your order is placed, you’ll receive an order confirmation email. If you don’t receive it, please check your spam folder or contact us directly.

    7. 🛒 Can I cancel my order?

    You can cancel your order only if it hasn’t been shipped yet. Once it is shipped, cancellation is not possible. Please contact us as soon as possible via email or WhatsApp.

    8. 🚚 Do you deliver all over Pakistan?

    Yes, we deliver nationwide across Pakistan, including major cities like Karachi, Lahore, Islamabad, and more.

    9. 🔐 Is my personal information safe?

    Absolutely. Your privacy is our priority. Your information is stored on secure servers and never shared with any third parties.

    10. 💳 What payment methods do you accept?

    We accept the following payment methods:

    • Cash on Delivery (COD)

    • Easypaisa / JazzCash

    • Bank Transfer